Lily Cruises 2 Days 1 Night

Xin chao, please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservations over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

These terms and conditions constitute an agreement with the Merchant. By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes.

1. Cruise rate

All prices for the cruise are generally per cabin. Our prices and fares are quoted in US dollars.

2. Payment to secure reservation 

Your reservation is confirmed once payment has been paid by credit card or via bank transfers and must be received by Lily Cruise Management. All confirmations are generally acknowledged by return e-mail within 24 hours. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.

Payment Upon Arrival:

• Lily Cruise accept cash payment in US Dollars and Vietnam Dong upon arrival. Due to strict rules of banks in Vietnam regarding foreign currencies, only new clean notes of US Dollar issue from 2006 until now are accepted. Notes with red marks, dirty marks and issued before 2006 are not accepted because they are refused by banks and have no value.
• Credit card payment (only Visa and Mater Card) is accepted and is subject to 3% extra for credit card fees .

3. Children and extra beds

• Children under 5 years old sharing cabin with parents : No additional charge, limited one child per cabin. If there is more than one child under 5, the additional children will be charged at 25% of the adult rate, using the existing bed. 
• Children from 5 to 12 years staying on separate bed : charge 75% adult price. 
• Children from 5 to 12 years sharing cabin with parents : charge 50% adult price.
• Children above 12 years old are charged at adult price. 

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by the cruise management. 

Supplements are not calculated automatically in the total costs and will have to be paid for separately. 

4. Cancellation policy: Any cancellation will be charged as following:

Under any circumstances that the booking has to be cancelled, the refund amount will be deducted 3% of the bank transfer fee.

a. Cancellation by guests:

We reserve the right to cancel your booking under some unavoidable circumstances like: weather conditions, wars, civil strife, industrial disputes, natural disasters, terrorism, or under orders from the Local Authority. Bad weather conditions will also lead to cancellations in order to guarantee your safety. 

b. Cancellation by Lily Cruises

The following policies will be applied for bad weather: 

Cancellation will ONLY be announced by the Quang Ninh Local Port Authority and often at short notice. Therefore your understanding in these situations will be highly appreciated as these circumstances are entirely out of our control.

5. Refund of Unused services

No refund or exchange can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour package but which is not utilized by the tour member.

6. Passengers’ information and dietary requests

Clients are requested to submit all passenger details at least 24 hours prior to check-in of passengers, including (i) Full name, (ii) Date of birth, (iii) Gender, (iv) Nationality, (v) Passport number, (vi) Vietnam visa expiry date.

All dietary restrictions should be informed at least 48 hours prior to check-in to help us to serve the guests better.